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Infrastructure Services are the "central" computing infrastructure facilities and services which support numerous computing and network systems for the institution. Students, Faculty, and Staff rely on systems and resources in Infrastructure Services to effectively connect, collaborate, and create.
Data Center Services Customer Relations - Responsible to perform the customer interface functions for the rest of the Infrastructure Systems unit. It is the "intake" organization for those seeking use of facilities or services provided by the Infrastructure Services Organization. Server Administration - This area is responsible for the establishment and administration of servers, both Windows and UNIX. Servers may be hardware or virtual machines. This area is responsible for the deployment and support of centralized servers and their associated operating systems to support the academic, research, and administrative functions throughout the University. Data Management - Enterprise system database administration is housed in this functional grouping. Support for the University's institutional database systems. Central Storage - This area is responsible for all the storage systems and data life cycle management. Storage and backup services in support of institutional and campus-based systems. Business Continuity - This area is responsible for business continuity planning and disaster recovery planning for all the infrastructure systems. Business continuance proactively ensures availability of all functions that are critical to the day-to-day business environment in the event of a natural disaster, hardware failure, or application failure. Infrastructure Services also operates and maintains a geographically separated "warm site" for critical systems. Application Infrastructure - This area is responsible for the loading of vendor software on servers and the application of maintenance and service packs. This unit works closely with the Storage/Data Management for the support of critical applications as well as close coordination with the application development groups. Physical Facilities - This area is responsible for all the physical aspects of housing the infrastructure systems. This includes electricity, HVAC, fire suppression, backup systems, monitoring, and access control as well as capacity planning. Performing Tuning and Capacity Planning - Responsible for the efficient operation of systems and planning for future growth and includes infrastructure measurement and monitoring. HIPAA Infrastructure - HIPAA, or the Health Insurance Portability and Accountability Act of 1996, is a law that protects patients health information and privacy. Responsible for operational aspects of technical compliance for any covered entitities housed in the data center.
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Web/eCommerce Services
Web Support - This area is responsible for support of central web infrastructure which includes web hosting, content management services (not content itself), web changes management, and other web applications. eCommerce Support - This area is responsible for the support of the central electronic payment gateway, which includes bank card processing, automated clearing house transactions, on-line shopping environments, BullBucks, emergency notification, and appropriate point-of-sales systems. Portal Support - The portal is the gateway to the University's central business systems and allow students, faculty, and staff to login to one place to quickly access systems and information directly related to their needs. This area supports the eUSF portal and collaboration workspaces. Operations Center Support - This area supports the infrastructure and network operations center which includes central monitoring of computing and network resources, availability reporting, liaison between central support unit and other infrastructure units. This area provides the continuous computing availability to the campus community for academic and administrative information systems. This effort requires the constant monitoring of critical systems with prompt and appropriate response to alerts and problems. Control and automation of core processes within the business and academic systems including scheduling, application and system data backup, and recovery for enterprise and alternate platforms, as well as problem and change management.
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